Privacy Policy

Introduction

Welcome to Locked In Escape. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our escape room experiences, or interact with our services. Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we treat it.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our services. This policy may change from time to time, and your continued use of our services after we make changes is deemed to be acceptance of those changes.

Information We Collect

We collect information about you in a range of forms, including:

Personal Information You Provide

When you book an escape room experience, contact us, or sign up for our newsletter, we may collect personal information that you voluntarily provide, including but not limited to:

• Name and contact information (email address, phone number, mailing address)
• Payment information and billing details
• Booking preferences and special requirements
• Emergency contact information
• Feedback, reviews, and survey responses
• Communication preferences and marketing consent

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referral source and search terms
• Cookies and similar tracking technologies data

Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms, payment processors, and booking platforms, in accordance with their terms and privacy policies.

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

Service Provision

• Processing and managing your escape room bookings
• Providing customer support and responding to inquiries
• Facilitating payment processing and billing
• Customizing your experience based on your preferences
• Ensuring safety and security during your visit

Communication and Marketing

• Sending booking confirmations and service-related communications
• Providing updates about our services and special offers (with consent)
• Conducting customer satisfaction surveys
• Responding to your questions and feedback

Business Operations

• Analyzing website usage and improving our services
• Conducting research and analytics
• Preventing fraud and ensuring security
• Complying with legal obligations
• Managing our business operations and administration

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These parties are contractually bound to keep your information confidential and use it only for the purposes for which we disclose it to them.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect our rights, privacy, safety, or property, and that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices
• Secure payment processing systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

General Rights

• Access: Request access to the personal information we hold about you
• Rectification: Request correction of inaccurate or incomplete personal information
• Erasure: Request deletion of your personal information in certain circumstances
• Restriction: Request restriction of processing of your personal information
• Data Portability: Request transfer of your personal information to another organization
• Objection: Object to the processing of your personal information

Marketing Communications

You have the right to opt out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the information provided below
• Updating your preferences in your account settings

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us provide you with a better, faster, and more personalized experience.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or through our cookie consent banner. Please note that disabling certain cookies may affect the functionality of our website.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• The length of time we have an ongoing relationship with you
• Whether we have a legal obligation to retain your information
• Whether retention is advisable considering our legal position

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention and deletion procedures.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website. For material changes, we may also provide additional notice, such as sending an email notification or prominently displaying a notice on our website.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised privacy policy.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

We will make every effort to respond to your inquiry promptly and address any concerns you may have about our privacy practices.